Training, technical support

Are there any requirements for the staff?

So that a person is not afraid of email and knows how to turn on the computer :-) But the level of education from secondary technical is better.

Do you have specialist training? And technical support? Are you coming to us or are we coming to you?

When buying equipment, we train the buyer's staff. This happens either with us (at the time of shipment of the equipment), or at the buyer's site (if you order additional commissioning, then our specialists come to you).

Technical support, of course, is available: we advise by phone, e-mail. 

How about the training?

Training when buying equipment is free. It is carried out before shipment of the equipment, within 2 - 3 days.

How many days will the training last?

The training is two days, especially since you are not afraid of the computer.

How many employees do I need for the printer?

Two. One controls the printer, the second prepares mixtures.

How much does the training and the training period of a specialist printer operator cost?

When buying equipment, we train staff for free. The course is 2-3 days. This is enough for a technically competent person to start working on our equipment.

If we purchase your equipment, under what conditions does our specialist undergo training, its cost?

Training on our base for 2-3 days for two people is free of charge. It is carried out before the equipment is shipped to the customer. The training program includes: printer management, routine maintenance, assembly and installation, preparation of mixtures, working with software.

Is there any training to work on the equipment?

Yes, it is mandatory. The course takes place at our company. Duration 2-3 days, before shipment. It is possible on your equipment. You can participate in the disassembly and packaging of your printer for shipment.

Location of training centers?

Training at our factory in Yaroslavl, or on the territory of the buyer of the equipment (if you order commissioning).

What are the costs of training specialists and printer maintenance?

When buying a printer, the training of your specialists is free. Warranty service is 1 year.

3D construction printers
Equipment and services by the manufacturer #1